“Back in September 2008 I had to make a short 2 day trip to Kuala Lumpur. One of the best areas to stay in is surrounding the famous Petronas Towers and the KLCC park. Most brand name hotel chains have their hotels aligned around this belt. I stayed a couple of streets off at the Crowne Plaza Kuala Lumpur. As usual I booked over the IHG website and secured a club room a day in advance. The room was very nice with ample space, open design with sliding dividers between the bathroom and the sleeping area. They offer wired internet access for a fee, but I did not check it this time as my laptop had no ethernet port and there was no wifi signal in my room. I was disappointed about the cleanliness of my Crowne Plaza hotel room. The working desk and the furniture were covered with a fine layer of dust. As I was entitled to a late check out I was very disappointed that they had moved me out of my room during my absence ignoring the DND sign on my door and neglecting the late checkout privilege. They threw all my belongings into my suitcase. Not a nice way of treating a club room customer. The lady in the club lounge reception explained it with a glitch in the housekeeping system and said she was sorry, but it did not sound very convincing. It’s a pitty. This hotel is in a great location and the hotel rooms are nicely equipped, but the attitude of staff and cleanliness leave a lot to be desired imho. I will try a different hotel when returning to Kuala Lumpur.
An outside view of the Kuala Lumpur Crowne Plaza hotel on a sunny day.
The Crowne Plaza club rooms have a very nice layout. The marbled bathroom features a sliding divider. A nice interior feature.
The Crowne Plaza club room turned out to be very dusty, this image shows a noticeable amount of dust on the working desk
Great night view from my room of the Petronas Towers, Kuala Lumpur’s prime landmark in the center of the Malaysian capital“